You can visit various online sites from your web browsers, such as DirectExpress help and DirectExpress Support. The site contains valuable information about opening an account online or any local bank branch. Unlike the average wait time of 13 minutes, direct express customer service has a wait time of a whopping 22 minutes! Those are a lot of minutes when someone has stolen your credit card, is spending your hard-earned money, yet no one is answering the phone for you to report!įortunately, you can visit other platforms for help, such as FDIC Website Where to Find Quick Help for Your Direct Express Problems Find below the contact info vital for connecting: Department Sure, you will wait for up to 20 minutes or more to get through. It's better to talk to a live person from Direct Express customer service and get immediate feedback when you have a concern. Direct Express Customer Support Contact Info With DoNotPay's faster, more convenient, automated, less frustrating way, all the frustrations are history. The long waiting times, transfers to other departments, and the irritating 'on-hold' tune! That means getting through to Direct Express customer service won't be a merry experience for you. If only contacting customer service was that easy.Īccording to a Zendesk Customer Service Experience Report 2021, 68% of customer support staff are overwhelmed by the increased tasks.
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If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business.Jump the Phone Queue for Any Company How to Reach Direct Express Customer Service Hassle-Free How to Contact Direct Express Customer Serviceĭirect Express provides an easy, fast and convenient way to receive federal funds if you don't have a bank or credit union account. BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I guess I have to stop using Direct Express.īBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. Each time, with the same exasperating result.
I tried 3 times tonight because this is very urgent for me. Tonight this happened again, and when I called them, I had to go through the rigmarole of providing my account # and other identification repeatedly only to eventually get to a recording saying they are too busy to take my call, please try another time. But each time I make a transfer, I have to wait for 5 business days and then discover that my transfer was reversed. I've followed all their instructions and been told that everything should be working now. I have called Direct Express repeatedly, been on hold over and over again, using up hours, for what should be simple to clear up. Now my rent for March and ***** are not paid, and my landlord, needless to say, is very unhappy. For some inexplicable reason they are refusing to allow me to make a transfer to my own bank account, which I was able to do within minutes with the previous card, and which I HAVE to do in order to pay my rent. This has caused a lot of time-wasting, pointless confusion. They sent me a new card but did not inform me of the changes, or of the fact that the rules and services have changed. Direct Express changed service providers for 2023.
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